Since receipt of the esteemed ISO 9001:2015 it goes without saying that the institution has reaped big from the initiative. Improved process efficiencies, customer satisfaction, communication among stake holders and business continuity measures are evident across all functions in St. Paul's University.
Dynamics of the operational environments, stake holder requirements, institution's objectives and growth call for refresher training from time to time in order to make the most out of the Quality Management System. Members of the Quality Assurance Committee and ISO 9001:2015 Champions and Auditors, on Thursday 7th August 2025, underwent refresher training on the ISO 9001:2015 Quality Management System facilitated by Mr. Wafula Rhombosia of Sleek Management Consultancy.
Through his unique pedagogical prowess, the facilitator systematically took participants through the standard emphasizing quality, consistency, customer satisfaction, continual improvement and process efficiency. He broke down each of the principles in the standard in where the clauses are applicable and how each of them would be dealt with in ordinary practice and during an audit. He also shared insights on formulation of quality objectives, identification of risks and their controls, and identification of opportunities and capitalizing on them for maximum gain. The day wouldn’t come to a close without memorizing the Quality Policy Statement.
Prof. Lily Njanja, the Director, Quality Assurance, Dr. Mwirigi Kiula, DVC Finance and Administration led participants in appreciating the facilitator for sharing invaluable insights and leaner-friendly delivery methodology on the ISO 9001:2015 Quality Management System.